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Frequently Asked Questions


Q. How many times can I view the videos after I have subscribed?

A.You can view the videos as many times as you want after you subscribed. The only limit how long you subscribed for.

Q. Do I need a webcam?

A.No. All you need is good speakers or headphones and you’re good to go

Q.Why can’t I play the videos?

A.There are a couple of reasons why this is happening. You need to be subscribed and logged-in to view the videos.

1.In most browsers there is usually a small delay before the videos start to play. This could be as long as 30 sec. We ask you to be patient.

2.It could also be the video player. If you have Divx player installed, then disable it as it can sometimes cause problems with the streaming. We recommend you use Apple’s Safari browser for best experience.

If you are still having trouble please email info@principalchairs.com

Q.My browser does not display the Music! (PDF)

A.This is a common problem with the Firefox browser. You will need download a plug-in from the firefox add-ons website. You will find it here. Alternatively, we recommend that you use Apple’s Safari browser for best experience. You can download a version for Windows here.

Q. Can I download your videos?

A.The videos can only be watched online as streaming video. They cannot be downloaded to a computer.

Q. Can I log in to www.principalchairs.com from any computer with my user name and password, or am I limited to a single computer?

A.Yes, you can log in from any internet-connected computer. However, you can only be logged in to one computer at a time.

Q. I have a specific excerpt I need to learn and it is not on the site. Can you create you one for me?

A. If it is a popular excerpt, then the chances are we are on it already. If you require a less known piece to be covered then email us at info@principalchairs.com and we will see what we can do. We read all of our emails and try to reply within 24 hours.

Q. Why do I have to “log-in” to view some PDFs?

A. Some sheet music is still in copyright in the UK, where this website is hosted. The publishers agreed that the sheet music will only be available to the subscribers. Therefore, you have to be a paid member of the website and “log-in” to view the PDFs.

Q. How do I cancel my subscription?

A. We would be very sad to see you leave! However, if you are sure then there are two different ways to do this.

1. If you paid via PayPal, then you need to log-in to your PayPal admin and cancel the recurring subscription from there. We will deal with the rest.

2. If you paid via our Credit/Debit card terminal, simply go to My Account, after you “log-in”, and click “Cancel my Subscription”
Remember to give us 10 days notice before your next payment date, otherwise you may be charged again

Q. I have forgotten my password! What can I do?

A. Do not worry. Simply fill all of the relevant information out in the Forgot Password area and we will send it to your email. Make sure the email is the same as the one you subscribed with.

Q. Where does your license for sheet music and audio examples come from?

A. We are a registered company with PRS Music in the UK, and we hold license from Naxos for all of our audio excerpts (with the exception of LSO live, who granted us permission separately). Copyright sheet music is licensed from Boosey and Hawkes ltd.